As I was working on my website, I started to think about all the different social media services that are available. There are, of course, the big ones like Facebook and Twitter, but there are also probably hundreds of smaller social networks that have a significant user base. Relative new-comers like Pinterest and Instagram are taking off even faster than Facebook did when it started. The question that’s always on my mind is, when is it going to stop? Back in my Digital Media Marketing class, we talked about how some older generations are opposed to online shopping because they find the nearly limitless selection to be too much. Maybe I’m just getting old, but I feel like the current social networks are plenty to deal with. From a marketer’s perspective, new social networks always force them to decide whether they should include it in their marketing mix or not. Each new service puts extra stress on the marketing team and makes it harder to formulate a central message across all of the channels. Social network management systems, like Hootsuite, make it easier for marketers to keep track of their Facebook, Twitter, and LinkedIn accounts by seeing the feeds in one window, but as we know, there are many more networks that are left out.
To wrap my head around the growing number of social networks, I like to group them into the following categories:
Social Networks
I know, I know…this section title is sort of redundant but I think it should belong to a select group of services. These are the type of networks that revolve around having a prominent “Profile Page” where all the information about your identity is contained in one place. These are the type of services that are dependent on people using their actual name to connect to people they actually know. Everything from status updates, to photos & videos, to event plans are shared on these types of networks. I see these as the networks where all shared content eventually ends up.
Multimedia Networks
These are the types of networks that rely on user-created content. Everything from videos, to pictures, to music, and whatever else can be created. These are more specific networks that usually focus on one type of medium. Although the content shared on Pinterest is not generally user-created, I included it because the major appeal of the service is the sharing of content based on pictures.
News Networks
These are the networks where much of the shared content is based on news or social trends. Blogs form the backbone of these networks, but Reddit (one of my favorite networks) and Digg (R.I.P.) act as aggregators of this type of content.
As you can see, there is a huge number of social networks that can be somewhat segmented into three distinct groups. If someone was to get really specific, these segments would probably have sub-groups. In hindsight, many of the competing networks have features that overlap. A user’s choice of network is largely dependent on who they know already on a service. In the end, social networks only exist because people have the desire to share EVERTHING with EVERYONE!
So which networks are your favorite? Which ones should marketers include in their efforts? Let me know in the comments!















Spotify or Spotifail?
While browsing Mashable today, I came across this story talking about Spotify’s expansion into Australia and New Zealand. The service debuted in 2008 by invitation only in the UK and has been available in the U.S. since July 14, 2011. Shortly after the U.S. debut, I was impressed enough to sign up for a premium account at around $10 a month. After less than a year, I’m tempted to cancel my service. For the most part, I’m satisfied with the catalog of music, but I still think the mobile app is terrible.
Speaking of applications, it’s also a terrible idea to force people to download an application before accessing the service. It would be very beneficial if one could go to a friend’s house, log-in to the website, and just use the application in the browser. I understand the computer application is necessary to coordinate music syncing and to access local music files, but the in-browser application would be a welcome addition.
Regarding the mobile app, all I can say is that it’s…acceptable. Sure, I can access the files I’ve synced and remotely access the entire Spotify catalog, but that’s the extent of the user experience. On the computer application, there are many more options and plugins that can enhance the service. I love using the “Radio” service which offers something very similar to Pandora. The difference is that Spotify offers a better quality version of the mp3s. On the mobile app, users (even Premium subscription members) are unable to launch plugins like this. By not including these options in the mobile app, it makes it harder for users like myself to find and listen to new music. The only way to find music is to look at the “What’s New” tab which is just a listing of recent Spotify additions. (see below)
Another thing I suggest the app developers work on is a better way to organize music within the app. Just a simple addition to let users list their music by artist, album, or whatever would do wonders for the app. A final thing the developers should consider is the ability to log-in to the app WITHOUT a Facebook account. I have no problem linking with Facebook, but I know many people worry about privacy more than I do, as seen in the reviews for the iTunes version of the app.
Beyond the aforementioned mobile app issues, Spotify is facing new competition from services like Rdio and, most recently, Sony’s Music.Unlimited service. If Spotify fails to make changes now, the more experienced founders of Rdio and the executives at Sony will quickly steal market share. On top of increased competition, Spotify has received criticism about how it rewards the individual artists that offer their music. Granted, this is a problem for many of these types of services, but Spotify has received a lot of the criticism because of its position.
Overall, Spotify offers a strong service that needs some tweaks to make it sustainable. If the app developers can create a top-notch experience, more people will be willing to make the jump from Freemium to Premium.
Anyone else use Spotify or another mobile music app? Let me know in the comments what you think should be changed!
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