Spotify or Spotifail?

While browsing Mashable today, I came across this story talking about Spotify’s expansion into Australia and New Zealand. The service debuted in 2008 by invitation only in the UK and has been available in the U.S. since July 14, 2011. Shortly after the U.S. debut, I was impressed enough to sign up for a premium account at around $10 a month. After less than a year, I’m tempted to cancel my service. For the most part, I’m satisfied with the catalog of music, but I still think the mobile app is terrible.

Speaking of applications, it’s also a terrible idea to force people to download an application before accessing the service. It would be very beneficial if one could go to a friend’s house, log-in to the website, and just use the application in the browser. I understand the computer application is necessary to coordinate music syncing and to access local music files, but the in-browser  application would be a welcome addition.

Regarding the mobile app, all I can say is that it’s…acceptable. Sure, I can access the files I’ve synced and remotely access the entire Spotify catalog, but that’s the extent of the user experience. On the computer application, there are many more options and plugins that can enhance the service. I love using the “Radio” service which offers something very similar to Pandora. The difference is that Spotify offers a better quality version of the mp3s. On the mobile app, users (even Premium subscription members) are unable to launch plugins like this. By not including these options in the mobile app, it makes it harder for users like myself to find and listen to new music. The only way to find music is to look at the “What’s New” tab which is just a listing of recent Spotify additions. (see below)

Another thing I suggest the app developers work on is a better way to organize music within the app. Just a simple addition to let users list their music by artist, album, or whatever would do wonders for the app.  A final thing the developers should consider is the ability to log-in to the app WITHOUT a Facebook account. I have no problem linking with Facebook, but I know many people worry about privacy more than I do, as seen in the reviews for the iTunes version of the app.

Beyond the aforementioned mobile app issues, Spotify is facing new competition from services like Rdio and, most recently, Sony’s Music.Unlimited service. If Spotify fails to make changes now, the more experienced founders of Rdio and the executives at Sony will quickly steal market share. On top of increased competition, Spotify has received criticism about how it rewards the individual artists that offer their music. Granted, this is a problem for many of these types of services, but Spotify has received a lot of the criticism because of its position.

Overall, Spotify offers a strong service that needs some tweaks to make it sustainable. If the app developers can create a top-notch experience, more people will be willing to make the jump from Freemium to Premium.

Anyone else use Spotify or another mobile music app? Let me know in the comments what you think should be changed!

Social Media Overload

As I was working on my website, I started to think about all the different social media services that are available. There are, of course, the big ones like Facebook and Twitter, but there are also probably hundreds of smaller social networks that have a significant user base. Relative new-comers like Pinterest and Instagram are taking off even faster than Facebook did when it started. The question that’s always on my mind is, when is it going to stop? Back in my Digital Media Marketing class, we talked about how some older generations are opposed to online shopping because they find the nearly limitless selection to be too much. Maybe I’m just getting old, but I feel like the current social networks are plenty to deal with. From a marketer’s perspective, new social networks always force them to decide whether they should include it in their marketing mix or not. Each new service puts extra stress on the marketing team and makes it harder to formulate a central message across all of the channels. Social network management systems, like Hootsuite, make it easier for marketers to keep track of their Facebook, Twitter, and LinkedIn accounts by seeing the feeds in one window, but as we know, there are many more networks that are left out.

To wrap my head around the growing number of social networks, I like to group them into the following categories:

Social Networks

I know, I know…this section title is sort of redundant but I think it should belong to a select group of services. These are the type of networks that revolve around having a prominent “Profile Page” where all the information about your identity is contained in one place. These are the type of services that are dependent on people using their actual name to connect to people they actually know. Everything from status updates, to photos & videos, to event plans are shared on these types of networks. I see these as the networks where all shared content eventually ends up.

Multimedia Networks

These are the types of networks that rely on user-created content. Everything from videos, to pictures, to music, and whatever else can be created. These are more specific networks that usually focus on one type of medium. Although the content shared on Pinterest is not generally user-created, I included it because the major appeal of the service is the sharing of content based on pictures.

News Networks

These are the networks where much of the shared content is based on news or social trends. Blogs form the backbone of these networks, but Reddit (one of my favorite networks) and Digg (R.I.P.) act as aggregators of this type of content.

As you can see, there is a huge number of social networks that can be somewhat segmented into three distinct groups. If someone was to get really specific, these segments would probably have sub-groups. In hindsight, many of the competing networks have features that overlap. A user’s choice of network is largely dependent on who they know already on a service. In the end, social networks only exist because people have the desire to share EVERTHING with EVERYONE!

So which networks are your favorite? Which ones should marketers include in their efforts? Let me know in the comments! :)

What now?

Just four days ago I graduated with my BBA in Digital Media Management and I’m already freaking out about not having a job lined up. I was prepared to start interviewing and getting job offers immediately, but apparently it is a bit harder than that. Having a unique degree, such as Digital Media Management, is a blessing and a curse. It’s true that it is a business degree, but it sometimes gets confused as a creative or arts degree. I personally love the artistic sides of marketing, like graphic design and web design, but unfortunately I’m not suited for those roles… yet. With my subscription to Lynda.com (site to help learn everything from Microsoft Word to Google Analytics), I have been teaching myself the fundamentals of the Adobe Creative Suite and basic web design using HTML5 and CSS3.

As of today I have submitted about ten applications but I still haven’t heard anything in return. The goal now is to apply to at least two jobs a day and post at least one blog post everyday. To get into the digital media management field, I need to start marketing myself in any way possible. With that said, feel free to share my blog, follow me on twitter, or contact me for job opportunities. For any fellow graduates, I wish you the best of luck in your job search. All I know is that the time for student loan repayment is quickly approaching!

 

The Online Privacy Battle

Earlier today, the FTC released their long-awaited report entitled Protecting Consumer Privacy in an Era of Rapid Change. One of the most talked about aspects of the report is the FTC’s proposal of expanding the Do Not Track options. In their report, the FTC notes that “browser vendors have developed tools that consumers can use to signal that they do not want to be tracked.” The Google Chrome “incognito mode” comes to mind. Over the course of this year, the FTC hopes to work with various internet governing groups such as the World Wide Web Consortium (W3C) to implement “an easy-to use, persistent, and effective Do Not Track system. The other major sections of the report discuss mobile privacy, data collection brokers, and large platform providers, like Facebook. As the web has developed, valid concerns over privacy rights have been brought to attention, but I believe there is a point where individuals are responsible for their own actions.

Traditionally, privacy laws have been focused on protecting children and very sensitive information like social security numbers or medical documents. Now it appears the FTC is trying to force internet giants like Google or Facebook to allow their users to make every single bit of the information they willingly submit, private. It may be an admirable cause, but the negative effects on business would be proportionally worse, in my opinion. Many of the popular websites that users rely on would likely not have progressed to the point they are now without the use of data collection. Data mining is a multi-billion dollar industry that has made it possible for internet services to thrive while still being able to offer free services to their users. Imagine if Facebook was required to lock-up all of the information that users submitted to their profiles. That type of legislation would cause Facebook to lose its one truly competitive edge. Facebook’s strength stems from the fact that nearly 900 million people have signed up, and those people have willingly divulged information about their real-life connections and interests. Marketers ranging from local corner stores to giants like Coca-Cola have been able to capitalize on this information and conduct hyper targeted campaigns with measurable results. Google would arguably struggle more than Facebook. As seen in Google’s financial tables, over 90% of the company’s revenue comes from advertising. Google would not be known as an advertising leader if it weren’t for the data it is able to collect on people who use its services. If you really have a problem with Google capturing data about your web practices, try to go a week without using Chrome, Gmail, YouTube, or the Google search engine itself. These are products we have come to take for granted.

In response to these recent proposals, Reuters has cited Daniel Castro, a senior analyst at the Information Technology and Innovation Foundation, as saying “The FTC’s recommendations would create economic burdens that could stifle the efficiency and innovation that consumers also want from the Internet. The report does not strike the right balance.” I wholeheartedly agree with his statement and believe the FTC needs to really understand the businesses it may be interfering with. Currently, both Google and Facebook have deals with the FTC that allows them to be audited for the next 20 years. That is the type of oversight that seems more in-line with government intervention of other industries. Sure, certain guidelines should be in place to protect consumers from the mistreatment of their personally identifiable information, but leave some responsibility to the user. If you don’t want something to be seen, don’t put it on the internet.

iOS & Android

It was sometime around 2006 when I got my first Apple product-an iPod Video. At the time it was the top of the line portable music device. For the first week, the only album I had on it was of my cousin’s husband’s band called Built For Speed. It was nothing special, but what was special was that I could listen to music whenever and wherever I pleased. I fondly remember riding in the passenger seat on a drive from Tuscon, Arizona back to Austin during which I listened to that one album probably 30+ times. During the second semester of my Freshman year, I bought the iPod touch. The first-edition iPhone had been out for nearly a year and a half at this point, but I was still proudly sporting a Motorola Razr…the original one. I had just got unlimited texting my senior year of high school so there was no way my parents would let me get the iPhone.

It was shortly after this that commercials for the Motorola Droid were beginning to air. I have to admit that those commercials definitely appealed to me. This commercial was a teaser that first got me interested. The launch of the Motorola Droid came and went without me getting my  hands on one, but I’m glad I missed it. A couple of months later, the HTC Incredible was announced, which ended up being my first smart phone ever. The phone definitely lived up to its name and was quickly deemed the best competitor to the iPhone. The iPhone was still the most valuable simply because of the wider variety of quality apps in the Apple app store.

Market-share grew quickly for the Android OS because it was open-source and available to be installed on a variety of devices from numerous manufacturers. Apple’s iOS on the other hand is restricted to Apple devices. That’s just how Apple likes to roll. After having my phone for a few months I remember posting a status saying that Android would overrun iOS (as seen below).

Okay…so iPhones are DEFINITELY not obsolete, but iOS did forfeit its position as the #1 mobile operating system. What it basically comes down to is that the Android OS is on more devices, but Apple has stayed strong by keeping its hardware and software proprietary. In other terms, Google doesn’t make much of anything off its OS, but Apple rakes in ridiculous amounts of cash on hardware sales.

We won’t really be able to tell which brand is here to stay and which one is going to be stuck in second place, but I look forward to watching the development of both platforms. In the end, it’s the consumers who really win!

 

SXSW 2012

So I’m working the Austin Convention Center parking garage on 5th and red river. Anyone who has visited Austin knows traffic is terrible on an average Friday – needless to say it is pretty much unbearable now that SXSW is in town. The parking garage is a mess since we’re trying to implement a new system with less than 24 hours of training. Actually, I was notified of the change the day of my shift when I clocked in 15 minutes late because of traffic. Cheers to the start of one frustrating week. I’ll just take it as a little more motivation to graduate and move on to bigger and brighter adventures.